Toned Yoga Policies & Etiquette

Updated May 2025

STUDIO ETIQUETTE

All students must obey the below etiquette:

  • Arrive on time (see ‘Late Entry is Not Permitted’ section for more detail)

  • Exit studio in promptly fashion (no more than 10 minutes after class) to ensure there is enough time for front desk staff and instructor to prepare the room for the next class.

  • Enter and exit through studio front doors only. For safety reasons, students are NOT allowed to enter or exit the studio through back doors.

  • Remove shoes prior to entering the studio. If there is a health condition that requires you to wear shoes in the studio, please let the front desk staff and instructor know prior to the class starting.

  • No outside props allowed in studio unless agreed upon by front desk staff and instructor.

  • If you need to leave early, inform the front desk staff and teacher before the class starts. Must leave before Savasana begins. Please leave all props on mat in front of you. Do NOT put away weights when students are lying down. Exit quietly.

  • No children are allowed in the studio before, during or after classes for safety purposes. Children are not permitted to wait unattended in the lobby while class is in session.

HEALTH, SAFETY AND PERSONAL HYGIENE ETIQUETTE

All students must obey the below etiquette:

  • If you have any injuries, conditions, or need modifications, let the front desk staff and instructor know before class begins.

  • If front desk staff or instructor is concerned about the health of student they have the right to inform the studio manager. Studio manager has the right to request a doctors note of students should their be a concern over health and safety of instructors, students and staff. Failure to provide doctors note will result in inability to book future classes.

  • Be mindful of personal space and hygiene. Students must put mat in designated mat spot (as identified by white brackets on studio floor). If a mat is borrowed, students are expected to wipe down and leave in studio. All other props (weights, blocks, bands, etc.) should be returned to their designated spot (unless you are leaving early in which you should leave on mat space).

  • Out of respect for each other’s air, be mindful of your own odors. Wear clean clothes, avoid dousing yourself in heavy cologne or perfume as some people are allergic, try to keep your breath fresh and avoid re-using a sweaty or moldy towel. At the end of class, take a moment to wipe any stray drops of sweat from the floor around you.

PROHIBITED CONDUCT

Toned Yoga will not tolerate harassment and abuse of any kind. Disruptive behavior towards teachers is considered unacceptable and can lead to consequences, including being asked to leave the class or being banned from future classes.

Disruptive behavior includes but is not limited to:

  • Harassment: Harassment is unwelcome verbal or non-verbal conduct, based upon a person’s protected characteristic, that (i) denigrates or shows hostility or aversion toward the person because of the characteristic and which affects their employment opportunities or benefits; (ii) has the purpose or effect of unreasonably interfering with their work performance; (iii) enduring the offensive conduct becomes a condition of continued employment; or (iv) has the purpose or effect of creating a work environment that a reasonable person would consider intimidating, hostile, or abusive. Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display in the workplace of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

  • Inappropriate Conduct: This can encompass a wide range of behaviors, including talking excessively during class, making disruptive sounds, or using phones inappropriately.

  • Disrespectful Language or Actions:This includes actions that disregard the teacher's instructions, the class's flow, or the well-being of other students.

  • Ignoring Instructions: Failing to follow the teacher's guidance, such as when to move into certain poses or adjust a practice, can disrupt the class.

  • Leaving Early Without Proper Notice: This can be particularly disruptive during the cool-down or savasana (restorative pose).

  • Physical Contact Without Consent: Touching other students without their consent or engaging in inappropriate physical contact.

  • Entering or Leaving During Transitions: Disrupting the flow of the class by entering or leaving during transitions, such as during a meditation or savasana, can be seen as rude.

LATE ENTRY IS NOT PERMITTED

Our studio is small and crowded. For the safety of you and others in the room, late entry is not permitted under any circumstance. Please be on your mat at the time class starts. Doors to the the studio entrance will be locked 5-minutes after the start of class time. You will not be able to enter the studio once doors are locked under any circumstances.

BOOKING POLICY

Students with an Unlimited Membership can book all classes 10-days in advance, 15-minutes before the class start time.

Students who are not Unlimited Members (drop-ins, class packs) can book all classes 7-days in advance at the class start time.

CANCELLATION POLICY

For all morning classes (6am classes weekday and 7:30am classes weekends) there is a 12-hour late cancellation window. You will be charged a $20 fee if you cancel your class within this 12-hour time window before the class start time (6pm on weekdays/7:30pm on weekends).

For all other class times, there is a 2-hour late cancellation window. You will be charged a $20 fee if you cancel your class within this 2-hour time window before the class start time.

If you need to cancel your class please cancel on the app/website. We do not allow cancellations via email.

NO SHOW POLICY

If you do not show up to the class and don’t cancel, your class will be considered used and deducted from your account and charged a $20 fee.

WAITLIST POLICY

We have a 1-Hour Rolling Waitlist Window on day-time classes and 12-Hour Rolling Waitlist Window on 6AM classes.

If you are on the waitlist, you will be put into class based on the times above if a spot opens up.

You can check if you are off the waitlist via your account on the app/website. We recommend turning on notifications so you can be notified if you get off the waitlist via text instantly.

If you get off the waitlist and cannot come to class please cancel on the app/website. We do not allow cancellations via email.

You will NOT be allowed to enter class if you are on the waitlist. If you attend the studio and are on the waitlist, you must tell the front desk and wait 5+ minutes after class starts to see if there is a spot available.

LOST AND FOUND

We are not responsible for any lost or stolen items in the studio. Please email your studio directly for any items left behind. Lost and found is emptied on Friday of each week.

EQUIPMENT AND ACCESSORIES

A yoga mat is necessary, props are optional. We offer yoga mat rentals and mats and props available for purchase. We have towels and water to purchase only.

RETURNS, REFUNDS, TRANSFERS

We do NOT offer refunds or extensions on any class packages, workshops, memberships, apparel, or merchandise.

All class packages, memberships, and workshops are non-transferable and must be used by the original purchasing client.

MINIMUM AGE

You must be 14 years or older to take class with us.

CASHLESS

We only accept credit & debit cards. We ask that all clients update their online with a valid credit card.